Shipping Information

Delivery Times:

Target times are as follows: (before its overdue)

Area: Despatch: Transit Minimum: Transit Max: Transit Normally: Expect:
New Zealand 3 Max 1 7 3 5 (Business Days)
Australia: 3 Max 6 24 10 10 (Business Days)
South Pacific: 3 Max 14 20 15 15 (Business Days)
East Asia: 3 Max 14 20 15 15 (Business Days)
UK & Europe: 3 Max 12 20 15 15 (Business Days)
Other Countries: 3 Max 12 25 20 20 (Business Days)

Problem Areas: France, Spain & Eastern Europe, (Language / Addressing) Africa, Pacific islands (poor postal service and corruption) Some items are special order, and longer shipping time might be needed.

Shipping options and prices

Shipping options are as follows:

  • FREE Shipping within New Zealand by signed courier, unless Rural Delivery
  • Standard International post all other countries, price shown at cart.

Missing Orders:

Because we are limited to very strict 'missing item' rules by post, ALL 'missing items' and 'damage' claims MUST be done within (14 days New Zealand) and (90 days international) from the date of order. Notification made outside this allowance will not be successful. Also, unfortunatly, if any errors are found to be in your address, we simply cannot make a claim.

Footnotes on above:
¹ 14 working days is a rough guide only - Australia & USA often only 3-5 days, Asia can range from 8-20 days while France can be 25 days. Postal services will not open any inquiry untill the item is 30 days+.
² You will need to read our "Return Policy" section marked "Faulty Item recieved - Swaps"
³ Order can only be change if they haven't already been shipped.